Return & Exchange

At Careaze UAE, your satisfaction is our top priority. We want you to feel confident when ordering our car cleaning products.

1. 7-Day "No-Questions-Asked" Returns (Product Not Liked)

If you are not fully satisfied with your purchase, you may return the item for a full refund within 7 calendar days of receiving your delivery.

Eligibility Criteria for Returns:

• The item must be unused, in its original packaging, and in the same condition as received.

• Safety seals on liquids, bottles, or sprayers must remain intact/unbroken.

• You must provide proof of purchase (order number or email confirmation).

Note: Return shipping costs for personal preference/change-of-mind returns are the responsibility of the customer unless otherwise agreed.

2. Exchanges for Damaged Products

If your package arrives damaged, leaking, or broken, we will replace it free of charge.

• Filing a Claim: Please contact us within 48 hours of delivery with photos/videos of the damaged item and its packaging.

• Once verified, we will arrange a quick pick-up and ship out a replacement product immediately at no extra cost to you.

3. Refund Process

Once your return is received and inspected at our warehouse:

• We will notify you via email/WhatsApp regarding the approval or rejection of your refund.

• Approved refunds will be processed via your original payment method (or bank transfer for COD orders) within 5–7 business days.